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LIFETIME WARRANTY 

All jewelry, excluding our solid gold selection, is covered under a lifetime warranty for all manufacturing defects. Frosty Chainz strives to provide customers with the best care and service to ensure their fit is complete. We will provide replacement or credit for any manufacturing defects. 

SHIPPING 

Estimated 4-7 business days shipping after completion of processment of the customer's payment to avoid fraud/conflict. Payment processing may take 1-2 business days. Once the payment is processed, the order will be shipped to the customer with a confirmation email. All shipment is estimated and not guaranteed.

RETURNS

Customer satisfaction is our number one priority. If for any reason, you are dissatisfied, we will gladly issue a refund, exchange, or store credit for jewelry fully returned within 14 days of delivery. All returns and exchanges must go through our refund steps by emailing info@frostychainz.com to be accepted. All returns must have their original packaging in a condition determined to be resellable to qualify for acceptance of a refund. Items received after 14 days of delivery will not be accepted for return or exchange.

Important Note: Our policy has a non-returnable or exchangeable clause on all solid gold products or custom-made products due to the complex craft logistics and logistics steps provided with these orders. Once custom or solid gold products go into production, there can be NO cancellations. We are not responsible for any personal items accidentally returned to Frosty Chainz. Any dispute on custom orders will be reviewed and determined case by case.