18K Gold fused 5x with 925 Sterling Silver/Stainless Steel base.
All jewelry, excluding our solid gold selection, is covered under a lifetime warranty for all manufacturing defects. Frosty Chainz strives to provide customers with the best care and service to ensure their fit is complete. We will provide replacement or credit for any manufacturing defects.
We provide customers with the best care and service to ensure their fit is complete. Customer satisfaction is our number one priority. If, for any reason, you are dissatisfied, we will gladly issue a refund, exchange, or store credit for jewelry fully returned within 14 days of delivery. All returns and exchanges must go through our refund steps by emailing firstname.lastname@example.org to be accepted. All returns must have their original packaging in a condition determined to be resellable to qualify for acceptance of a refund. Items received after 14 days of delivery will not be accepted for return or exchange.
4-7 business days for domestic shipping after the customer's payment is processed to avoid fraud/conflict. Payment processing may take 1-2 business days. Once the payment is processed, the order will be shipped to the customer with a confirmation email.
Important Note: Our policy has a non-returnable or exchangeable clause on all solid gold products or custom-made products, due to the complex logistics of craft and logistics steps that are provided with these orders. Once solid gold products go into production, there can be NO cancellations. We are not responsible for any personal items accidentally returned to Frosty Chainz. Any dispute on custom orders will be reviewed and determined case by case.